Your journey doesn’t end at go-live, it starts!
The first few years after your software implementation are critical to your long term success. Moving into standard software support with most vendors is highly insufficient to keep up citizen and user happiness. Even vendors that offer higher tiers of support will only provide a subset of the services you’ll need, and they’ll assign those resources on their terms.
Even if you’re training internal staff to become full time system administrators the Paragon team can help train and guide those resources while providing top-tier support for your software needs.
A short list of post-golive services we provide (which most vendors won’t!):
➼ Assessment and configuration of new or updated business processes
➼ SSRS or Crystal Report modifications and additions
➼ New/ongoing user software training
➼ Implementing and training new software features
➼ SQL Data reporting and analysis (if available from vendor)
➼ Interfacing with vendor support/development to resolve system issues
